Receivables Per Diem

Okanogan County Public Hospital District #3•Omak, WA

1h•$21 - $31•Onsite

About The Position

This job description defines the tasks and responsibilities expected of the Patient Account Representative Cash Posting/Accounts Receivable/Billing Support. The role involves crediting receivables to appropriate accounts, monitoring payments according to hospital policies, and working under the supervision of the Business Office Manager and Supervisor. This position also requires backing up the Data Processing Clerk as needed.

Requirements

High School Diploma or equivalent.
2 years of college level classes or equivalent work experience with knowledge of computers and standard office equipment.
Computational, typing and filing skills.
2 years experience in collection work required.
Familiarity with medical terminology.
The ability to accept supervision, direction and redirection.
Initiative, flexibility and willingness to learn while maintaining a positive response to change; new/changing technologies implemented in the Business Office of MVH.
Professional appropriate attire and appearance will be maintained in compliance with all Hospital policies.
Careful and correct operation of all equipment will be practices at all times.
Verbal communication skills: The ability to convey ideas and explain complexities of job duties verbally.
Written communication skills: The ability to accurately convey meaning through preparation of written documents.
Reliable attendance is required. All absences and late starts must be incompliance with the MVH Attendance and Reliability Policy.
Strong interpersonal communication skills and the desire to work with others cooperatively to meet objectives of the Business Office.
Demonstration of a knowledge of the job and the ability to problems solve without assistance for routine problem solving.
Providing excellent customer service to internal and external customers at all times.
Completing all duties to the highest standard of quality and in full compliance to Hospital and State Polies.
Completing all duties in a safe manner in compliance with Hospital Policies.
Self-initiative the ability to undertake and complete needed actions without being so instructed.
This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients of all ages is required.

Nice To Haves

2 years of college level classes or equivalent work experience with knowledge of computers and standard office equipment.

Responsibilities

Assist in preparing bank deposit according to policy and procedure.
Monitor and research credit balances and set up refunds on a weekly basis. Work with billers on credit balance accounts. All refunds must be authorized by the Business Office Supervisor.
Record and post the daily Receivables and monitor the accounts that cash has been allocated to.
Work with Remittance Advice to set up the contractual allowances as stated by the government payors and HMO contracts.
Batch all cash and balance with daily cash deposits.
Copy remittance advices and reports and give to the appropriate biller.
Maintain records of accounts turned to the Credit Bureau.
Maintain records of all bad debt accounts and report those to the Board and CFO to turn to the Collection Agency.
Report direct payments to the collection agency on a weekly basis.
Answer mail and telephone inquiries regarding patient accounts.
Work with the patient in any way to help them understand their bill and/or insurance forms they receive.
Demonstrates an awareness of self-responsibility and accountability for own practice.
Prepares accounts for assignment to bad debt.
Back up Data Processing Clerk as needed including keying charges, updating files, run bills, UB-92 and HFCA and do month end running of reports and verify for accuracy and completeness by the 5th of each month.
Run data processing reports as needed.
Submit stats to Business Office Supervisor as needed.
Perform other duties as directed by the Business Office Supervisor while working in a spirit of cooperation to meet the objectives of MVH.
Greet all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time.
Respond to all patients with empathy and positive interpersonal skills at all times.
Report for scheduled shift on time and prepared to assume responsibilities.
Report to work in proper uniform/attire.
Leave for meal break on time and return on time.
Vary work schedule to meet the needs of the department.
Ensure the department manager has approved all scheduled overtime.
Seek supervisor approval before working beyond scheduled hours that will result in overtime.
Schedule all time off with supervisor’s approval.
Strictly adhere to hospital attendance/tardiness policies 100% of the time.
Perform all duties as assigned.
Wear I.D. badge in a visible location at all times on hospital property.
Protect I.D. and access badge and report any issues or loss immediately to supervisor or to the Human Resource Department.
Attend and participate in meetings and is responsible for information communicated at meetings and in email.
Attend all mandatory in service on a timely basis as scheduled.
Participate as an active team member at staff meetings.
Read communications and acts upon in a positive and informative manner.
Identify own educational needs and maintains appropriate skill level through educational opportunities.
Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism.
Assist all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
Extend special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
Actively promote diversity and inclusion across organization for both patients and coworkers while avoiding any language or actions considered to be discriminatory or derogatory regarding race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
Assist in maintaining an atmosphere of cooperation and teamwork with other departments and community partners.
Demonstrate a genuine willingness to prevent or resolve inter-personal conflicts.
Demonstrate the ability to participate in and/or implement team decisions.
Adhere to HIPAA and all applicable privacy laws at all times, only sharing information on a “need to know” basis.
Follow Infection Control procedures at all times.
Strictly adhere to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.
Wash hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.
Adhere to isolation procedures at all times as applicable.
Demonstrate adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.
Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.
Be familiar with the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital.
Demonstrates the ability to adapt to varied age-specific patient populations.