Spec, Patient Account Receivable

Baxter•Saint Paul, MN

9h•Hybrid

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division.

Requirements

High school diploma or equivalent required
2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required.
Experience working with high-dollar DME preferred
Bilingual in English/Spanish preferred
Experience with medical benefits and explanations of benefits (EOBs) preferred
Excellent customer service and communications skills
Strong attention to detail
Ability to function in an independent work environment and organize/prioritize workload
Innovative thinking/problems solving skills
Ability to develop and maintain positive working relationships
Proficiency with Microsoft Office required
Billing database software experience preferred
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
Generate financial assistance applications, manage the review process, track results and follow-up with patients
Provide timely and professional communication with patients, families, co-workers, etc.
Process PFA documents, bankruptcy notifications and return mail
Create adjustments on assigned balances following the established policies and procedures
Arrange for device shipment or pick-up with Customer Service
Work accounts flagged for Collection Agency to provide necessary documentation as requested
Arrange for Self-Pay of device, supply and accessory purchases
Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
Other duties and projects assigned.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits