Patient Account Manager

Conifer Health Solutions • Frisco, TX

5d • Onsite

About The Position

Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement. Ensures compliance with state and federal laws and regulations. Maintains a thorough understanding of health insurance and government programs, where necessary. Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution. Monitors collection processes to determine cash flow improvement opportunities. Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors. Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols. Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards. Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

Requirements

• Advanced knowledge of healthcare A/R
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
• Proficient in Microsoft Office (Word and Excel)
• Advanced writing skills
• Ability to provide advanced customer service
• Ability to plan and implement process improvements
• Ability to train and coach staff
• Ability to multi-task
• Strong leadership and organizational skills
• Proficient in building a strong team to meet performance goals
• Very good written and verbal communication skills
• Strong interpersonal skills
• Strong technical skills, including PC and MS Office Suite knowledge
• 4 year college degree in Healthcare Administration, Business or related area or equivalent experience.
• 5 – 10 years experience in Healthcare Administration or Business Office
• 2 – 3 years supervisory experience

Nice To Haves

• MBA/CPA preferred
• HFMA-Patient Accounts or Hospital Accounting Certification encouraged

Responsibilities

• Ensures compliance with state and federal laws and regulations.
• Maintains a thorough understanding of health insurance and government programs, where necessary.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Monitors collection processes to determine cash flow improvement opportunities.
• Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors.
• Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols.
• Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
• Manages desk assignments to meet employee productivity and collection efforts across all client facilities.
• Interviewing, hiring, and training employees.
• Planning, assigning and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Management time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager