Patient Access Training Program Manager

FMOLHS • Baton Rouge, LA

14h

About The Position

The Patient Access Training Program Manager provides system-wide support for standardized training programs across five markets. This role is responsible for developing and maintaining onboarding, competency validation, and ongoing education to ensure accuracy, regulatory compliance, and front-end revenue cycle performance. The Program Manager will monitor training effectiveness through KPIs, quality audits, and feedback loops, while partnering with operational, IT/Epic, and Revenue Cycle leaders to align training with organizational goals. This position also drives innovation and process standardization to improve workflow adoption, reduce variation, and support scalable growth.

Requirements

• System-wide support for standardized training programs.
• Experience in developing and maintaining onboarding, competency validation, and ongoing education.
• Knowledge of accuracy, regulatory compliance, and front-end revenue cycle performance.
• Ability to monitor training effectiveness through KPIs, quality audits, and feedback loops.
• Experience partnering with operational, IT/Epic, and Revenue Cycle leaders.
• Skills in driving innovation and process standardization.
• Ability to improve workflow adoption and reduce variation.
• Experience supporting scalable growth.

Responsibilities

• Develop and maintain onboarding, competency validation, and ongoing education programs.
• Ensure accuracy, regulatory compliance, and front-end revenue cycle performance through training.
• Monitor training effectiveness through KPIs, quality audits, and feedback loops.
• Partner with operational, IT/Epic, and Revenue Cycle leaders to align training with organizational goals.
• Drive innovation and process standardization to improve workflow adoption, reduce variation, and support scalable growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed