Patient Access Trainer, AMG Central Scheduling - Full Time, Days - Morristown

Atlantic Health System•Morristown, NJ

3d•Hybrid

About The Position

Atlantic Health System is seeking a FULL TIME Patient Access Trainer, reporting to the Patient Access Manager. The Trainer is responsible for ensuring development and support in areas such as EPIC workflows, instructional design and delivery, and conflict resolution, as well as orienting new department staff. The role drives changes and makes recommendations to Patient Access leadership regarding training processes and Epic workflows. The Trainer identifies and delivers innovative solutions to improve services. The Trainer will have demonstrated proficiency in the skill sets required to support workflows and assist with the identification of technical issues with Epic and other peripheral applications. They will advise on training strategy, curriculum development, training delivery, and logistical application within their assigned portfolio. The role participates in integrated training solution development and supports education efforts for new and updated applications and systems. They manage assigned projects to completion, including task, testing and timeline development, deliverable creation, and communications. The Trainer understands the implementation of New Epic functionality and enhancements, working with the training team and leadership, and assists in ensuring the team understands and implements these enhancements. The role leads training team initiatives such as process documentation. Additional duties as assigned.

Requirements

Demonstrated proficiency in skills sets required to support workflows.
Ability to assist with the identification of technical issues with Epic and other peripheral applications.
Advises on training strategy, curriculum development, training delivery, and logistical application within their assigned portfolio.
Participates in integrated training solution development and to support education efforts for new and updated applications and systems.
Manages assigned projects to completion, including task, testing and timeline development, deliverable creation, and communications.
Understands the implementation of New Epic functionality and enhancements, working with the training team and leadership.
Assists in ensuring the team understands and implements the enhancements.
Leads training team initiatives such as process documentation.
On-site support is required in effort to orient/evaluate new department team members, observe/analyze workflows and make recommendations for process improvement opportunities.
Assist with training and go-live support for all new projects and initiatives.
Assist with Quality Audits of registration, insurance verification and scheduling encounters for all Patient Access Teams.
Continuously reviews existing processes, Epic reports and dashboards for possible process improvement opportunities and recommendations within the Patient Access departments.
Assists with building and training on quarterly and annually Patient Access workflows.
Liaison and “go to” resource between new hires and department leadership.
Supports department goals and process improvement initiatives.
Supports positive team member experiences, safety, and Revenue Cycle Outcomes.

Nice To Haves

Attends conferences related to education and training as needed.

Responsibilities

Prepares all instruction materials and conducts training via classroom or virtual depending on the type of training.
Conducts surveys to gauge the effectiveness of training sessions and if changes are needed.
Provides pre- and post- training competency tests to ensure team members have acquired knowledge and/or skill(s) to perform Patient Access job roles.
Assist with creating, updating, and maintaining training documentations as needed.
Assist with resolving and supporting team members via email, Teams or over the phone.
On-site support is required in effort to orient/evaluate new department team members, observe/analyze workflows and make recommendations for process improvement opportunities.
Assist with training and go-live support for all new projects and initiatives.
Assist with Quality Audits of registration, insurance verification and scheduling encounters for all Patient Access Teams.
Continuously reviews existing processes, Epic reports and dashboards for possible process improvement opportunities and recommendations within the Patient Access departments.
Assists with building and training on quarterly and annually Patient Access workflows.
Liaison and “go to” resource between new hires and department leadership.
Supports department goals and process improvement initiatives.
Supports positive team member experiences, safety, and Revenue Cycle Outcomes.
Attends conferences related to education and training as needed.

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance