Patient Access Trainee - Earn While You Learn Program

University of Virginia•Charlottesville, VA

4d•Onsite

About The Position

The UVA Earn While You Learn Trainee Program provides structured coursework and paid on-the-job-training as a full-time, benefitted employee. This patient-focused role is responsible and accountable for various aspects of the patient access experience, including answering patient and referring provider calls, appointment scheduling, visit registration, mastery of registration, billing/POS collections in multiple locations with varying clinical demands and registration criteria, and interpretation of policies and procedures, requiring independent judgment in a medical setting. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. The program is based in Charlottesville, VA and surrounding counties. Join a culture that encourages growth, teamwork, diversity, pride, efficiency, and exceptional patient care. Whether you are starting your very first job or want to start a new career in healthcare, the Earn While You Learn training programs could be the place for you. The program provides structured coursework and paid on-the-job-training as a full-time, benefitted employee. Minimum requirements are a high school diploma or GED; no experience is required. If you are seeking a career that is rewarding and makes a difference, join one of the nation’s premier academic health systems.

Requirements

High school diploma or GED
Basic knowledge of and experience utilizing a personal computer.
Basic word processing skills required.
Must have ability to learn and use telephone, facsimile and copy machine systems.
Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.
1 year FULL-TIME commitment as an employee at UVA Health once course is completed.

Responsibilities

Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.
Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation.
Maintains privacy during all interactions including check-in.
Demonstrates expected behaviors applicable to the Medical Center and Revenue Cycle access systems and policies, procedures and guidelines.
Demonstrates engagement in the work team and goals of both Ambulatory Operations and Revenue Cycle.
Independently takes calls, schedules and registers patients.
Completes requests for service and associated tasks following established timelines.
Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request.
Answers telephones, screens calls, confirms appointments, and maintains appointment schedule.
Refers callers to appropriate individuals, and provides routine information following established procedures.
Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current.
Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled.
Working with management and care team to help resolve scheduling conflicts and issues.
Utilizes electronic medical record functionality (e.g., In-Basket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines.
Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.
Achieves expected metric targets applicable to registration.
Schedules patients using two patient identifiers and by obtaining, recording and updating personal and financial information.
Offer financial screening with a mini screening at registration and refer to the Financial Coordinators for financial counseling support and screening.
Receive funds issues, receipts balances, cash journals and makes deposits.
Maintains current working knowledge; adheres to Revenue Cycle policies and procedures.
Includes gathering appropriate documents, printing patient medication list, scheduling follow-up appointments, providing an after visit summary (AVS) and any work/school excuses.