Patient Access & Traffic Control Attendant

VPNE • Boston, MA

15d • Onsite

About The Position

This role focuses on managing vehicle traffic and assisting patients and visitors at the hospital entrance. The attendant will ensure smooth flow of vehicles, answer general questions, provide wheelchairs, coordinate with transport teams, and maintain a safe and welcoming environment. Key aspects include crowd control, clear access for emergency vehicles, and prompt reporting of any issues.

Requirements

• Ability to read, write and verbally communicate in English
• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions
• Ability to receive medical and security clearance for one or more locations
• Possess the manual dexterity to operate essential office equipment, including computers and cash registers.
• Possess the mental acuity to be able to process cash and manual transactions.
• Strong sense of customer service
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
• Be at least 18 years of age.
• Be able and willing to smile during every customer interaction.
• Maintain uniform standards while around the account.
• Ability to create relationships with customers
• Organization and strong problem-solving skills

Responsibilities

• Monitor and manage vehicle traffic in the hospital drop-off and pick-up area.
• Ensure vehicles do not remain parked or stopped in the loading zone for extended periods.
• Assist patients and visitors with general questions regarding hospital locations, departments, and directions.
• Provide wheelchairs to patients arriving at the entrance when needed.
• Contact and coordinate with the transport team for patient assistance and escorts.
• Maintain a safe, organized, and welcoming entrance area.
• Communicate professionally with patients, visitors, staff, valet, and security teams.
• Assist with crowd control and maintain clear access for emergency and hospital vehicles.
• Report any concerns, incidents, or safety issues to supervisors promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed