Patient Access Team Lead

Neuroscience Group • Appleton, WI

4d • $23 - $28 • Onsite

About The Position

Neuroscience Group is seeking a Team Lead – Patient Access to oversee our Scheduling Coordinators, Intake Coordinators, and Physical Therapy Intake/Prior Authorization teams. This is a working leadership position, meaning you'll spend approximately 50% of your time leading, coaching, and developing the team and 50% actively supporting daily operations alongside them. If you're passionate about building high-performing teams, improving processes, and creating an outstanding patient experience, we'd love to hear from you.

Requirements

• Previous healthcare experience with complex medical scheduling.
• Demonstrated knowledge and experience performing the responsibilities of the positions within the Patient Access team.
• Prior leadership experience or demonstrated ability to successfully lead, coach, and develop others.
• Strong customer service skills with a proven history of delivering exceptional patient experiences.
• Experience working in a fast-paced, high-volume healthcare environment.
• Proficiency using Epic.
• Excellent verbal and written communication skills.
• Outstanding organizational, interpersonal, and problem-solving abilities.
• Leads with integrity and professionalism.
• Builds trust through collaboration, accountability, and consistency.
• Enjoys coaching and mentoring others toward success.
• Remains calm, organized, and patient-focused under pressure.
• Communicates clearly and effectively with patients, providers, and teammates.
• Thinks critically, embraces change, and continuously looks for ways to improve processes.
• Balances multiple priorities while maintaining exceptional attention to detail.
• Creates positive outcomes even in challenging situations.

Responsibilities

• Lead, coach, mentor, and support Scheduling Coordinators, Intake Coordinators, and Physical Therapy Intake/Prior Authorization staff.
• Foster a positive, accountable, and collaborative team culture that promotes engagement, trust, and professional growth.
• Provide ongoing coaching, feedback, and performance development to help team members reach their highest potential.
• Support employee engagement while maintaining high levels of morale and job satisfaction.
• Participate in interviewing, onboarding, performance management, employee development, and corrective action processes alongside leadership and Human Resources.
• Partner with the Manager of Patient Access and organizational leadership to drive continuous improvement initiatives.
• Evaluate workflows and implement process improvements that enhance efficiency, quality, and the patient experience.
• Monitor productivity, quality metrics, and operational performance while identifying opportunities for improvement.
• Analyze staffing needs and make recommendations to ensure appropriate team coverage.
• Design, coordinate, and deliver onboarding and ongoing training programs for new and existing team members.
• Collaborate across departments to improve operational consistency and standardize best practices.
• Assisting with patient scheduling and intake activities.
• Supporting Physical Therapy Intake and Prior Authorization workflows.
• Helping manage workload during high-volume periods.
• Serving as a resource and subject matter expert for the team.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account with generous employer contributions
• Company-paid Life Insurance and Long-Term Disability
• Voluntary Life, Short-Term Disability, Accident, and Critical Illness Insurance
• Generous Paid Time Off and Sick Leave banks
• 401(k) with guaranteed employer contributions, Profit Sharing, and a Cash Balance Pension Plan
• Employee Assistance Program
• Employee appreciation events, holiday celebrations, and years-of-service recognition
• Timber Rattlers tickets and other employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed