Patient Access Team Lead - Charleston

Medical University of South Carolina • Charleston, SC

6d • Onsite

About The Position

The Patient Access Team Lead reports to the Patient Access Services Supervisor. Under general supervision, this role assists the supervisor with the internal management of the team. Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Ensures patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and/or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Requirements

• Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required
• Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.
• The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners.
• Familiarity with MUSC Health and its entities required.
• A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential.
• Typing speed of 25cwpm and computer experience required.
• Continuous requirements are to perform job functions while standing, walking and sitting.
• Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
• Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
• Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted.
• Lift from 36” to overhead 15 lbs.
• Infrequently work in dusty areas and confined/cramped spaces.

Nice To Haves

• Experience with, or knowledge of Medical Terminology a plus.
• Patient Access Certification preferred.

Responsibilities

• Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards.
• Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material.
• Collects patient demographic, insurance, and limited medical information when presenting for service.
• Obtains signatures for consent and authorization.
• Patient privacy.
• Prints registration documents and distributes as required per hospital policy.
• Assists patients, their families, and visitors with questions and directions.
• Collects payments on patient accounts.
• Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions.
• Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff.
• Participates in training and orientation of new employees.
• Performs other duties as assigned.

Benefits

• The Medical University of South Carolina is an Equal Opportunity Employer.
• MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.
• All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
• Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level