Patient Access Team Lead- Admitting (Part-Time, Days)

Enloe Health•Chico, CA

15d•$25 - $34

About The Position

The Patient Access Team Lead is responsible for accurately collecting and analyzing the demographic, insurance, financial, and clinical information required to register patients. The role performs routine patient access activities to support efficient operations, timely reimbursement, and optimal patient and employee satisfaction. The Team Lead monitors workflow, helps ensure efficient operations, minimizes patient wait times, and supports adherence to department productivity standards. Areas of concern are communicated to the department manager and/or supervisor. The role also requires consistently demonstrating Enloe Medical Center’s core values and performing duties in accordance with regulatory requirements and the Medical Center’s Code of Conduct.

Requirements

Meet one of the following minimum qualifications: 3 years of leadership experience, or 2 years of progressively responsible hospital admitting/registration experience.
Demonstrate excellent customer service and positive, professional, effective interpersonal relations with patients, the public, physicians, and staff.
Communicate effectively with patients and families during emotional and physical stress, with sensitivity and compassion.
Demonstrate high ethical standards and comply with applicable state and federal regulatory requirements.
Demonstrate competency in job duties in accordance with department standards.
Follow instructions and work quickly and accurately in a fast-paced environment.
Organize and prioritize assignments.
Be reliable and dependable by reporting to work as scheduled.
Provide lead direction to subordinate staff and work independently.
Work amid frequent interruptions and adapt flexibly to change.
Be able to fulfill the essential functions of the position.

Nice To Haves

Patient registration experience in an Emergency Department setting.

Responsibilities

Accurately collect and analyze demographic, insurance, financial, and clinical information required to register patients.
Perform routine patient access activities to facilitate efficient operations, expeditious reimbursement, and patient and employee satisfaction.
Monitor workflow and help ensure effective and efficient operations, including minimizing patient wait times and meeting department productivity standards.
Communicate areas of concern to the department manager and/or supervisor.
Provide lead direction to subordinate staff.
Perform duties in accordance with Enloe Medical Center’s core values, regulatory compliance requirements, and Code of Conduct.
Maintain protected patient information in strict confidence.