Patient Access Team Lead

CHI St. Alexius Health Williston • Williston, ND

7d • $23 - $32 • Onsite

About The Position

As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital patient access across assigned areas, which may include the Emergency Department, main registration, admitting, and payer notification. Every day you will serve as subject matter expert and first point of escalation for complex registration, insurance, authorization, and patient account issues, give staff real-time guidance and issue resolution so access work is timely and accurate, and partner with supervisors and managers on operational continuity, service quality, and policy adherence. To be successful in this role, you will bring deep patient access expertise, strong problem-solving and coaching skills, and accountability for relationship-based care, our mission, and core values.

Requirements

• Associates Degree, upon hire
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire

Nice To Haves

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred, upon hire

Responsibilities

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree