Patient Access Team Lead

Saint Joseph Hospital - Bardstown • Bardstown, KY

4d • $19 - $27 • Onsite

About The Position

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.

Requirements

• High School Graduate General Studies, upon hire
• High School GED General Studies, upon hire
• Associates Other, upon hire
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire
• None, upon hire

Nice To Haves

• Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

Responsibilities

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree