Patient Access Team Lead - Labor and Delivery

CoxHealth•Springfield, MO

4d•Onsite

About The Position

The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

Requirements

High school diploma or equivalent
1 year Related Patient Access Experience
Excellent customer service and interpersonal skills
Strong computer and relevant application use skills
Ability to assist and teach others
Ability to multi-task in a fast-paced environment
Detail-oriented with the ability to spot errors and trends
Demonstrates initiative and self-motivation
Demonstrates understanding and consistent practice of need for privacy and confidentiality

Nice To Haves

2 years of experience Patient Access Experience
Customer Service and Leadership Skills
CHAA or CRCR

Responsibilities

Answers questions regarding workflow or system functions and issues.
Helps troubleshoot and reports issues as needed to Supervisor and/or appropriate teams.
Coordinates and/or facilitates training of new team members along with their Supervisor.
Assists in team member assignments and re-assignment of work duties.
Carries other duties as assigned.
Helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager.
May use independent judgement in issue resolution, staff scheduling, etc.
Reports escalation needs as appropriate.