Patient Access Support Specialist - Nampa PRC
About The Position
At Terry Reilly, we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team. We provide integrated care throughout the Treasure Valley with our medical, dental, and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low- cost healthcare.
Requirements
- Proven record of customer service excellence including good verbal and written communication skills.
- Ability to navigate multiple computer software programs including HER, Microsoft Office products, scanner, calculator, and multi-line telephone.
- Ability to read and follow oral and written instructions both over the phone and in person.
- Strong working knowledge of Microsoft Office systems, including but not limited to: Outlook, Word, and Excel.
- Strong ability to work well under pressure, prioritize, multitask, and escalate competing duties.
- Sensitivity to unique or specialized patient populations.
Nice To Haves
- Previous customer service experience.
- Previous experience in a Healthcare or social services setting.
- Previous experience with both billing and EHR systems.
- Bilingual abilities (English/Spanish).
- Previous experience working with at-risk populations.
Responsibilities
- Provides general customer service and assisting/resolving both inbound patient calls and inquiries as well as in-person patient visits.
- Provides customer support to visitors in a professional, courteous, and efficient manner throughout the patient visit.
- Scheduling and registering patients, including the accurate collection of required data.
- Determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due as needed.
Benefits
- Options for low-cost healthcare.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
