Patient Access Supervisor, Baptist Oakleaf
About The Position
Baptist Health is recognized as a top place to work in health care and has been caring for more patients in Northeast Florida than any other provider for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, Baptist Health provides a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Their centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. Baptist North is currently hiring for a Full-Time Patient Access Supervisor to join their team at the Baptist ED Oakleaf location in the Jacksonville, FL area. The Supervisor must be willing to participate in a rotating weekend on-call schedule and be available to assist during system downtimes. Certain shifts may vary to accommodate night shift rounding and weekend rounding responsibilities. On-call duties will be required from Friday at 5:00 p.m. through Monday at 8:00 a.m. on a rotating basis.
Requirements
- 1-2 years Customer Service Experience Required
- 1-2 years Healthcare experience required
- 1-2 years Insurance experience required
- High School Diploma Required
- CRCS and/or CHAA at least 1 within 90 days of hire.
Responsibilities
- Accurately register all patients and update demographic and insurance information for maintenance of accurate information.
- Utilization of multiple systems and interfaces.
- Cross-Trained in order to work in multiple patient access areas.
- Maintains service excellence to patients and visitors for face-to-face and telephonic encounters.
- Contributes to PAS Goals as defined annually.
- Possesses a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.
- Maintains a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.
- Able to articulate compliance documentation and ensure completion of required patient consent forms.
- Maintains patient privacy in accordance with HIPAA guidelines.
- Assists in the On-Call rotation for the assigned area including staffing as needed.
- Provides daily leadership to the assigned department in coordination with the PAS Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
