Patient Access Supervisor

UnitedHealth Group•Stockton, CA

6d•$60,200 - $107,400•Onsite

About The Position

This position is Onsite. Our office is located at 1800 N California St, Stockton, CA, 95204 Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As part of the UnitedHealth Group family of businesses, we’re a dynamic new partnership formed by Dignity Health and Optum. We’ll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you’re looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. As the Patient Access Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed. This is a full-time position. Employees are required to work from 8:00 AM – 4:00 PM, Monday - Friday. Based on business needs, employees may also be required to work outside of these hours and including rotating weekend shifts. This will be on the job training and the hours during training will be during normal business hours.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of experience with working in a Patient Registration/Access Department, physician office setting, or Health Information Management
1+ years of experience working as a team lead, supervisor, or manager in a healthcare setting
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
Proficiency with Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets) and Microsoft Outlook (email and calendar management)
Ability to work full time onsite at 1800 N California St, Stockton, CA, 95204
Ability to work from 8:00 AM – 4:00 PM, Monday - Friday. Based on business needs, employees may also be required to work outside of these hours and include rotating weekend shifts

Nice To Haves

1+ years of supervisory experience
Experience with medical OR health terminology
Healthcare industry experience
Insurance benefits experience
Experienced in healthcare collections and front-end revenue cycle operations
Experience in healthcare billing
Ability to lead diverse team
Strong communication skills

Responsibilities

Ensures that adequate coverage is in place at all times; primary liaison with after-hours service to maintain coverage.
Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
Conducts daily team huddle.
Ability to work in production as needed to meet business demands.
Continually monitors staff attendance and task performance using observation, call monitoring, and formal audit tools.
Conducts at least monthly 1:1 with all staff under their supervision.
Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
Produces reports related to non - clinical tasks, as needed.
Develops plans to meet short and long term department needs and objectives.
Identifies and resolves operational problems using defined processes, expertise and judgment.
Decisions are guided by policies, procedures, business plan, and supervising Manager.
Acts as the primary liaison with supervisors in other areas of business i.e., Continuity of Care, Member Services, IS, etc.
Product, service or process decisions are most likely to impact individual employees and / or customers (internal or external).