Patient Access Supervisor - Helen Hunt Health Center

Helen Hunt Health Center • Old Town, ME

6d • Onsite

About The Position

PCHC is seeking a Patient Access Supervisor (PAS) to serve at Helen Hunt Health Center in Old Town. As PAS, you will lead the administrative support team in delivering customer service that is patient-centered and effective. Our PAS will also need to: have a positive outlook, engage in innovative problem solving, and serve with our robust practice leadership team to develop/implement workflows and promote a high-quality patient experience. The schedule is full-time, salaried, typically Monday-Friday, 8:00 am to 5:00 pm.

Requirements

• High School Diploma (or equivalent) required.
• Minimum of three years’ experience in a primary healthcare or related professional setting required.

Nice To Haves

• College degree preferred.
• Previous supervisory or leadership experience preferred.
• Relevant experience in a position with some leadership responsibility at PCHC may be substituted for previous supervisory experience.

Responsibilities

• Leads the administrative team daily, providing a model of positive, compassionate, care and supreme customer service for our patients.
• Effectively manages and delegates the team’s roles and responsibilities, holding staff accountable for functions of copay collection, excellent customer service, accurate patient demographic collection and schedule management.
• Champions efforts to seek continuous improvement of practice metrics and goals.
• Develops/Mentors/Trains the administrative support team to continually improve performance and competencies.
• Engages in ongoing conversation for quality monitoring and development.
• Empowers staff to achieve excellences.
• Cultivates an environment that encourages patient-centered care, high performance and collegiality.
• Models what an effective Patient Service Representative and Medical Support Assistant role is and can effectively complete all tasks on the competency checklists.
• Assists with supporting the clinic needs by providing front desk coverage as needed.
• Participates in meetings and as a member of committees to help develop relationships with other clinics and represent their own clinic in a positive, professional and collaborative manner.
• Collaborates with practice leadership team on workflow changes, process improvement, and in delivery of supreme patient care.

Benefits

• Competitive compensation and generous benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED