Patient Access Supervisor - Helen Hunt Health Center

Penobscot Community Health Care•Old Town, ME

7d•$48,880 - $69,805•Onsite

About The Position

Looking for a fast-paced, mission-focused career where you can truly make a difference in your community? PCHC is seeking a Patient Access Supervisor (PAS) to serve at Helen Hunt Health Center in Old Town. As PAS, you will lead the administrative support team in delivering customer service that is patient-centered and effective. Our PAS will also need to: have a positive outlook, engage in innovative problem solving, and serve with our robust practice leadership team to develop/implement workflows and promote a high-quality patient experience.

Requirements

High School Diploma (or equivalent) required.
Minimum of three years’ experience in a primary healthcare or related professional setting required.

Nice To Haves

College degree preferred.
Previous supervisory or leadership experience preferred.
Relevant experience in a position with some leadership responsibility at PCHC may be substituted for previous supervisory experience.

Responsibilities

Leads the administrative team daily, providing a model of positive, compassionate, care and supreme customer service for our patients.
Effectively manages and delegates the team’s roles and responsibilities, holding staff accountable for functions of copay collection, excellent customer service, accurate patient demographic collection and schedule management.
Champions efforts to seek continuous improvement of practice metrics and goals.
Develops/Mentors/Trains the administrative support team to continually improve performance and competencies.
Engages in ongoing conversation for quality monitoring and development.
Empowers staff to achieve excellences.
Cultivates an environment that encourages patient-centered care, high performance and collegiality.
Models what an effective Patient Service Representative and Medical Support Assistant role is and can effectively complete all tasks on the competency checklists.
Assists with supporting the clinic needs by providing front desk coverage as needed.
Participates in meetings and as a member of committees to help develop relationships with other clinics and represent their own clinic in a positive, professional and collaborative manner.
Collaborates with practice leadership team on workflow changes, process improvement, and in delivery of supreme patient care.