Patient Access Supervisor

MaineGeneral Health•Waterville, ME

8d•Onsite

About The Position

MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. MaineGeneral Health currently has a Patient Access Supervisor position that will oversee registration and staff at assigned locations. The ideal candidate will possess experience in staff supervision/office management or healthcare revenue cycle. Strong team building, communication, and organizational skills are essential to succeed in this role!

Requirements

2+ years with leadership experience strongly preferred.
Soarian and SCM experience
Supervisory and managerial skills required to plan, direct and evaluate the work of a subordinate staff.
Passion for providing exceptional customer service and positive patient experiences.
Sense of urgency in responsiveness to concerns of patients, staff, and providers.
Desire to excel in a patient-centered environment
Must be adaptable to working in a face past environment where priorities can change quickly
Ability to maintain a professional manner even under stressful situations.
Working knowledge of insurance, third party payor options, hospital admissions, billing processes for the inpatient and outpatient services

Nice To Haves

College degree in Business Administration, Health Care Administration or other relevant programs preferred.

Responsibilities

Supervises daily staff activities for assigned areas and/or functions with Patient Access.
Oversees approximately 25+ direct reports and may be assigned to other locations as needed.
Determines, coordinates and supervises daily staffing assignments and levels.
Provides direction, orientation, training, coaching, and mentoring to staff.
Performs or assists with performance evaluations and disciplinary actions.
Assesses quality of services delivered and facilitates staff development programs.
Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
Performs staff responsibilities as needed to fulfill required service levels.
Leads the handling and resolution of complex issues and complaints.