US-Supv Patient Access

R1•Port Saint Joe, FL

2d•Onsite

About The Position

At R1, we’re transforming the patient experience and helping healthcare systems run smarter through advanced technology, analytics, and automation. As a Patient Access Supervisor, you’ll play a critical role at the frontline of the patient journey—leading teams, improving processes, and ensuring every patient starts their care experience the right way. This is a high-visibility, onsite leadership role supporting three facilities at Rutherford Regional Hospital.

Requirements

3+ years of experience in a healthcare environment
Proven ability to: Lead teams and drive accountability
Proven ability to: Improve processes and quality outcomes
Proven ability to: Communicate effectively across departments

Nice To Haves

Previous leadership or supervisory experience preferred
Strong understanding of Patient Access / Registration workflows

Responsibilities

Lead, coach, and develop Patient Access staff
Provide real-time guidance, feedback, and performance support
Assist with staff evaluations and ongoing development
Manage staffing schedules to optimize coverage and productivity
Ensure a high-quality, patient-first registration experience
Resolve patient concerns quickly and professionally
Maintain a strong customer service culture across your team
Oversee registration accuracy, including: Insurance verification, Eligibility and benefits review
Ensure proper use of systems and tools
Monitor quality and compliance (HIPAA, JCAHO, regulatory standards)
Track and report performance metrics
Identify gaps and drive process improvements
Partner cross-functionally with clinical and administrative teams
Act as a liaison across departments
Support leadership with insights and recommendations
Help implement operational best practices across sites