Patient Access Supervisor

Ensemble Health Partners•Defiance, OH

78d•$47,499 - $59,250•Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. This position starts at: $47,499 - $59,250/yr based on experience. This position is an on-site role, and candidates must be able to work on-site at Mercy - Defiance Hospital in Defiance, OH. The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations.

Requirements

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
Company Paid High School Diploma or GED
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Nice To Haves

2 Year/ Associates Degree or 4 year/ Bachelor's Degree

Responsibilities

Coordinates all registration duties with direct and indirect reporting employees.
Ensures registration and pre-registration duties are completed daily.
Provides training to staff.
Monitors daily productivity and communicates to staff.
Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually or as requested.
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
Ensures that department coordinates schedule in accordance with organizational policies.
Minimizes overtime while maximizing productivity.
Responsible for upfront collection process tracking and monitoring.
Assigns goals, and provides coaching and corrective action as appropriate.
On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
Assists with developing department processes and procedures.
Conducts staff training, education, and development.
Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
Acts as a resource person for staff and ancillary departments.
Embraces standards of behavior in ordered to provide and promote excellent customer service for both internal and external customers.
Holds self and others accountable for behaviors that promote service excellence.
Manages assigned projects in regards to implementing, tracking, and process changes.
Reports to Patient Access Leadership routinely for monitoring.
Participates in daily facility activities as assigned by Patient Access Leadership.
Gathering of statistical information of assigned.
Works in the department as needed in designated areas.
Assists with staff evaluations.
Maintains time/attendance system.
Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.