Patient Access Supervisor (100% Work Onsite -Shelby, Michigan))

Trinity Health•Shelby, MI

3d•Onsite

About The Position

This is a 100% onsite position in Shelby, Michigan. As a Patient Access Supervisor, you will be responsible for the daily operations and oversight of assigned staff within a department. You will work in collaboration with department managers to effectively manage staff and department functions. This role involves participating in the performance management/review process, implementing departmental plans and priorities, and potentially participating in the hiring and selection process. You will be expected to respond promptly and directly to meet or exceed customer needs, follow established standards of performance and work processes, coordinate staff scheduling and assignments, and review/approve administrative functions such as time, payroll, and expenses. Stewarding productive use of resources to achieve assigned commitments, experiences, and quality standards is also a key aspect of this role. You will employ effective and respectful communication, develop an environment of mutual confidence and trust, and clearly communicate goals, standards, and program expectations. Maintaining a safe, professional, and healthy work environment, demonstrating flexibility and self-direction, and fostering a positive work environment that promotes productivity are essential. Continuous self-development and supporting the growth of others are expected. You will maintain a working knowledge of applicable Federal, state, and local laws/regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, and other policies and guidelines to ensure ethical and professional behavior and safe work practices.

Requirements

High school diploma or equivalent.
Two (2) to Three (3) years’ experience in a supervisory or lead role.
Two (2) to Three (3) years’ experience working in a Pre-service or Patient Access operations.
Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Nice To Haves

Associate degree preferred.
Proficiency in Microsoft office Suite.
Patient accounting experience preferred.

Responsibilities

Supervises daily functions of assigned department.
Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care.
Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.
Serves as a technical advisor to assigned team & leadership.
Maintains & exceeds the department specific individual productivity standards, scheduling industry benchmarks, collection targets & quality audit scores for accuracy productivity.
Responsible for the daily operations & the oversight of staff.
Supervisors work in collaboration with department managers to manage staff & department effectively.
Participates in & contributes to the performance management/review process.
Implements departmental plans & priorities identified by accountable leaders.
May participate & recommend in the hiring & selection process.
Responds promptly & directly to meet or exceed customers’ needs.
Follows standards of performance & work processes in designated areas.
Coordinates staff scheduling & assignment.
Reviews & approves administrative functions (time, payroll, expense).
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
Employs effective & respectful written, verbal & nonverbal communications.
Develops an environment of mutual confidence & trust through collaborative relationships.
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
Proactively recognizes, addresses &/or escalates organizational, operational, or team conflicts.
Performs work in an environmentally safe, professional & healthy manner; self-monitors & initiates corrections and/or seeks guidance when needed.
Demonstrates flexibility & self-direction by responding as a team player.
Helps to create a positive work environment that promotes productivity.
Accountable for continuous self-development & supporting the growth of others.
Maintains a working knowledge of applicable Federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
Supervises colleagues to ensure excellent professional customer service is provided to patients, providers, coworkers, & the community.
Monitors daily operations to ensure adherence to documented administrative & departmental policies & procedures, achievement of established Key Performance Indicators (KPIs) to achieve optimal productivity, accountability, & efficiency, & facilitation of departmental workflow.
Monitor all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
Resolves patient questions regarding payment requirements/charges referred by the registrars.
Coordinates daily schedule & staffing to allow for performance of urgent assignments & coverage during peak workload that maximizes patient satisfaction & minimizes delays.
Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.