Supervisor | Patient Access | Hospital ETC

CentraCare•Saint Cloud, MN

1d•Onsite

About The Position

Lead. Develop. Make a Difference. At CentraCare, every patient interaction matters. As a Patient Access Supervisor at Saint Cloud Hospital, you will play a vital role in shaping the patient experience by leading and developing a team responsible for delivering exceptional service from the very first point of contact. If you are passionate about coaching others, driving operational excellence, and creating an environment where employees can thrive, we invite you to bring your leadership talents to our Patient Access team. What You'll Do As a Patient Access Supervisor focused on our Emergency Trauma Center, you will lead training, education, and performance initiatives for Patient Access staff while ensuring accuracy, efficiency, and exceptional customer service across registration and scheduling functions. In this role, you will: Lead, coach, and support Patient Access employees across multiple service areas. Promote staff engagement and professional growth through mentorship and performance development. Monitor work quality and compliance to ensure accurate patient registration, scheduling, insurance verification, and authorization processes. Identify opportunities for process improvement and operational efficiency. Collaborate with leaders and departments across the organization to support exceptional patient experiences. Perform advanced registration duties requiring independent judgment, problem-solving, and knowledge of hospital procedures.

Requirements

Minimum of two years of revenue cycle experience or three years of leadership experience
High school diploma or GED
Working knowledge of all prelude/ADT/scheduling/insurance authorization, referral and RTE functions within Epic

Responsibilities

Lead, coach, and support Patient Access employees across multiple service areas.
Promote staff engagement and professional growth through mentorship and performance development.
Monitor work quality and compliance to ensure accurate patient registration, scheduling, insurance verification, and authorization processes.
Identify opportunities for process improvement and operational efficiency.
Collaborate with leaders and departments across the organization to support exceptional patient experiences.
Perform advanced registration duties requiring independent judgment, problem-solving, and knowledge of hospital procedures.