Patient Access Supervisor

UnitedHealth Group•Bakersfield, CA

9h•Onsite

About The Position

Optum Insight aims to improve the flow of health data and information to create a more connected system, reducing friction and driving alignment between care providers, payers, and consumers. Leveraging deep industry expertise and innovative technology, Optum Insight helps organizations reduce costs while improving risk management, quality, and revenue growth. As part of the UnitedHealth Group family, this dynamic partnership with Dignity Health and Optum focuses on ensuring patients receive quality care. The Patient Access Supervisor will coordinate, supervise, and be accountable for the daily activities of the central registration department, assisting the manager of patient access as needed.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of healthcare customer service experience
2+ years of leadership, mentoring, or training experience within a healthcare environment
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
Proficiency with Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets) and Microsoft Outlook (email and calendar management)
Ability to work full time onsite at Memorial Hospital, 420 34th St Bakersfield, CA 93301
Ability to complete training during the first six weeks between 9:00am and 5:00pm, Monday – Friday.
Ability to travel up to 10% per business need
Ability to work Monday through Friday from 3:00pm to 11:00pm, with flexibility for on call coverage and rotating weekend shifts based on business needs.

Nice To Haves

Experience with medical OR health terminology
Leadership or management experience
Healthcare industry experience
Insurance benefits experience
Experience in sales OR collections
Experience in healthcare billing

Responsibilities

Ensures that adequate coverage is in place at all times; primary liaison with afterhours service to maintain coverage.
Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
Conducts daily team huddle
Ability to work in production as needed to meet business demands
Continually monitors staff attendance and task performance using observation, call monitoring, and formal audit tools.
Conducts at least monthly 1:1 with all staff under their supervision.
Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
Produces reports related to non - clinical tasks, as needed.
Develops plans to meet short and long term department needs and objectives.
Identifies and resolves operational problems using defined processes, expertise and judgment.
Decisions are guided by policies, procedures, business plan, and supervising Manager.
Acts as the primary liaison with supervisors in other areas of business i.e., Continuity of Care, Member Services, IS, etc.
Product, service or process decisions are most likely to impact individual employees and / or customers (internal or external).