PATIENT ACCESS SUPERVISOR

PSN Services LLC•Bellaire, TX

13d

About The Position

The Patient Access Supervisor is responsible for the smooth operation of the Patient Access Department. This role provides leadership support to the facility and promotes excellence in the registration process. The supervisor will select, train, coach, motivate, conduct performance evaluations, and direct the workflow for the Patient Financial Services staff, developing goals and performance expectations. They will provide information on patient registration and scheduling, maintain positive communications, and maximize cash flow by monitoring financial management protocols. The role involves developing and adhering to the annual departmental budget, preparing departmental schedules for adequate staffing, and providing leadership and supervision with coaching, counseling, and retention strategies. Proactive engagement in process improvement, identification of needs, and updating work processes are key. The supervisor ensures new hires are properly trained and that all staff have clear expectations and accountability. Responsibilities include managing patient updates in systems, assisting patients with internal and external programs, exhibiting knowledge of insurers and private pay business, managing government programs, addressing credit balance accounts, and adhering to all hospital and departmental policies, safety measures, and regulations. This includes compliance with the Code of Business Conduct, local, state, and federal laws, coordinating with other departments to address risk, and providing feedback. The role also involves assisting in managing the departmental budget, setting clear goals, providing coaching and performance reviews, developing talent, promoting a collaborative work environment, managing conflict, conducting one-on-one meetings, approving administrative HR functions, and ensuring compliance with policies and regulations. Other duties as assigned.

Requirements

Minimum 3 years of relevant experience
At least 2 of these years in a healthcare management role.

Responsibilities

Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff.
Develops goals and performance expectations for staff.
Provides information on patient registration and scheduling to all concerned departments.
Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.
Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.
Develops, maintains, and adheres to the annual departmental budget.
Prepares departmental schedule to ensure appropriate staffing levels at all times.
Provides leadership and supervision to staff with coaching and counseling, growth and development, engagement, consistent hiring, and retention strategies, ensuring adequate staffing to cover department and organizational needs.
Proactively engages in process improvement. Identifies needs, updates, and improves work processes and methods.
Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.
Ensures new hires are properly trained. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.
Ensures that all staff have clear expectations (including BSS). Ensures there is accountability to expectations that are set including counseling/disciplinary action and termination of assigned staff (including BSS).
Managing updates and corrections pertaining to the patient in all appropriate systems, including notating accounts with initial inquiry and response/resolution.
Assisting patients with programs both internally and externally, including state and federal programs.
Exhibits knowledge of all insurers and private pay business. Assures that patients and families understand payer benefits.
Manages government programs and related vendor reports pertaining to patient financial services.
Works to address credit balance accounts in the system and resolve accounts for the refund process as appropriate.
Adheres to and enforces all hospital and departmental policies, safety measures and standards, which include CMS readiness, and complies with all and any regulations used in the daily functions of patient accounts.
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations.
Responsible for coordinating with other departments to address and/or minimize risk or liability issues.
Provide ongoing and timely feedback to internal and external parties as needed.
Assist in managing the departmental budget.
Set clear goals and expectations; provide regular coaching, feedback, and performance reviews.
Develop talent through mentoring, training, and career development initiatives.
Promote a collaborative and engaging work environment that aligns with company values.
Manage conflict and make timely decisions to maintain team focus and performance.
Conduct regular one-on-one meetings, performance reviews, and development conversations.
Approve timecards, schedules, time-off requests, and other administrative HR functions.
Ensure compliance with company policies, labor laws, and safety regulations.
All other duties as assigned.