Patient Access Supervisor
About The Position
The Patient Access Supervisor leads staff and oversees daily operations within Patient Access Services. This role ensures compliance with organizational policies and applicable regulations while supporting a high-performing team. Essential Functions and Responsibilities: Provide Supervisor cross-departmental support in ED, Mother Child Health, Same Day Surgery, Pre-Registration, Outpatient Registration (Main Admitting), PBX Communications. Leads meetings with client clinical and or administrative leadership. Assist client’s effort of neutralizing multi-million dollar impact by Minimizing Do Not Bill days . Accelerate claim adjudication by addressing Claim Edit and DNB Work queues trends Denials management and mitigation plans. Analyze opportunity for improvement patterns and trends, categorize root-causes per technology, workflow and or isolated vs. systemic causes. Partner with leadership on establishing Quality Assurance measures that address and minimize the impact of trended opportunities rooted in workflow. Escalate to client’s IT leadership opportunities categorized and rooted in technology. Leads effort to assure quality in registration, admissions, insurance verification and PBX Communication operations which include but are not limited to: Client Software application - TempTrak monitoring of temperature, pressure, and humidity across hospital equipment and environments, ensuring regulatory compliance and maintaining accurate records. Monitoring of software applications and tools which identify fire locations within the client’s facility. Adherence to client’s crisis and emergency management plan activation requirements associated with PBX. Lead productivity, quality, and service standard audits. Generate reports and or Electronic Health Record Dashboards which demonstrate performance metrics. Partner with Manager, Director, VP, Chief Executive and partner-level personnel in the management of workflow design, development, orientation and implementation. Ensure staff adherence to standardized operating procedures. Address patient escalations real-time and or engage upper management when appropriate. Provide front-line operational support when coverage gaps are present and or during patient high census. Analyze daily operations and patient census across the various services lines and develop process improvement measures to address operational opportunities. Hold staff accountable to State and Federal meal and rest break requirements. Lead hospital emergency and crisis response and mitigation plans. Ensure staff conduct aligns with GH Code of Conduct expectations and exemplifies behaviors of excellence that facilitate a positive work environment. Adhere to and ensure staff adherence to both GH and client learning and development assignments and initiatives. Lead meetings with client/hospital clinical leadership and or client administrative leadership. Successfully engage client leadership overseeing decentralize patient intake departments on implementing industry Patient Access best practice standards. Supports senior leadership functions if and when the senior leadership is unavailable. Apply knowledge of Microsoft Word, Excel and or Power Point to present data and or construct summary of audit, root-cause and or investigative findings. Lead customer service excellence and service recovery initiatives Effectively apply knowledge of medical terminology and revenue cycle terminology. Offer flexibility to support operational needs, including occasional coverage for areas that run 24/7. Lead planning and implementation of client software application activations (e.g. implementing an EHR or payment processing system). Performs all other duties as assigned.
Requirements
- Requires a University Degree and minimum 5 years of prior relevant experience in Healthcare; (Relevant experience may be substituted for formal education or advanced degree).
- Knowledge of policies and procedures within own job area.
- Knowledge of medical terminology
- Knowledge of revenue cycle terminology
Nice To Haves
- Knowledge of Accounting software
- Project Management software
- Spreadsheet software and Word Processing software
- HFMA, Patient Access/Revenue Cycle
Responsibilities
- Provide Supervisor cross-departmental support in ED, Mother Child Health, Same Day Surgery, Pre-Registration, Outpatient Registration (Main Admitting), PBX Communications.
- Leads meetings with client clinical and or administrative leadership.
- Assist client’s effort of neutralizing multi-million dollar impact by Minimizing Do Not Bill days.
- Accelerate claim adjudication by addressing Claim Edit and DNB Work queues trends Denials management and mitigation plans.
- Analyze opportunity for improvement patterns and trends, categorize root-causes per technology, workflow and or isolated vs. systemic causes.
- Partner with leadership on establishing Quality Assurance measures that address and minimize the impact of trended opportunities rooted in workflow.
- Escalate to client’s IT leadership opportunities categorized and rooted in technology.
- Leads effort to assure quality in registration, admissions, insurance verification and PBX Communication operations.
- Lead productivity, quality, and service standard audits.
- Generate reports and or Electronic Health Record Dashboards which demonstrate performance metrics.
- Partner with Manager, Director, VP, Chief Executive and partner-level personnel in the management of workflow design, development, orientation and implementation.
- Ensure staff adherence to standardized operating procedures.
- Address patient escalations real-time and or engage upper management when appropriate.
- Provide front-line operational support when coverage gaps are present and or during patient high census.
- Analyze daily operations and patient census across the various services lines and develop process improvement measures to address operational opportunities.
- Hold staff accountable to State and Federal meal and rest break requirements.
- Lead hospital emergency and crisis response and mitigation plans.
- Ensure staff conduct aligns with GH Code of Conduct expectations and exemplifies behaviors of excellence that facilitate a positive work environment.
- Adhere to and ensure staff adherence to both GH and client learning and development assignments and initiatives.
- Lead meetings with client/hospital clinical leadership and or client administrative leadership.
- Successfully engage client leadership overseeing decentralize patient intake departments on implementing industry Patient Access best practice standards.
- Supports senior leadership functions if and when the senior leadership is unavailable.
- Apply knowledge of Microsoft Word, Excel and or Power Point to present data and or construct summary of audit, root-cause and or investigative findings.
- Lead customer service excellence and service recovery initiatives
- Effectively apply knowledge of medical terminology and revenue cycle terminology.
- Offer flexibility to support operational needs, including occasional coverage for areas that run 24/7.
- Lead planning and implementation of client software application activations (e.g. implementing an EHR or payment processing system).
- Performs all other duties as assigned.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
