Patient Access Supervisor - Authorizations

OSU Medical Center•Tulsa, OK

3d•Onsite

About The Position

The Supervisor, Patient Access oversees the accuracy and performance of registration, admissions, patient estimates, and authorization processes. This role monitors registration-related errors, denial trends, and performs daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes. The role supports daily operations of Patient Access functions, including workforce and work queue management. Duties include, but are not limited to, training employees, conducting re-training sessions, reviewing competencies with staff, implementing policy and procedure changes, monitoring work to ensure quality and service standards are met, completing performance appraisals, conducting staff meetings, implementing performance improvement initiatives, and other duties as assigned. The supervisor also serves as on-call/ back-up support for other Patient Access functions as needed (including alternating weekends for ER Registration/Inpatient Admissions) and may fulfill or back up other Patient Access functions, including scheduling, admissions, and ER registration, based on operational need.

Requirements

Supervisory experience in Patient Access or a related field.
Experience with registration, admissions, patient estimates, and authorization processes.
Knowledge of revenue cycle management.
Ability to monitor and analyze errors and denial trends.
Proficiency in performing daily audits.
Experience in workforce and work queue management.
Skills in training and re-training employees.
Competency in reviewing staff competencies.
Experience in implementing policy and procedure changes.
Ability to monitor work for quality and service standards.
Experience in completing performance appraisals.
Skills in conducting staff meetings.
Experience in implementing performance improvement initiatives.
On-call availability, including alternating weekends for ER Registration/Inpatient Admissions.
Ability to fulfill or back up other Patient Access functions as needed.

Responsibilities

Oversee the accuracy and performance of registration, admissions, patient estimates, and authorization processes.
Monitor registration-related errors and denial trends.
Perform daily audits to identify issues and support staff accountability.
Improve front-end revenue cycle outcomes.
Support daily operations of Patient Access functions, including workforce and work queue management.
Train employees and conduct re-training sessions.
Review competencies with staff.
Implement policy and procedure changes.
Monitor work to ensure quality and service standards are met.
Complete performance appraisals.
Conduct staff meetings.
Implement performance improvement initiatives.
Serve as on-call/back-up support for other Patient Access functions as needed.
Alternate weekends for ER Registration/Inpatient Admissions.
Fulfill or back up other Patient Access functions, including scheduling, admissions, and ER registration, based on operational need.