Patient Access Supervisor - Authorizations

Oklahoma State University • Tulsa, OK

2d

About The Position

The Supervisor, Patient Access oversees the accuracy and performance of registration, admissions, patient estimates, and authorization processes. This role monitors registration-related errors, denial trends, and performs daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes. The role supports daily operations of Patient Access functions, including workforce and work queue management. Duties include, but are not limited to, training employees, conducting re-training sessions, reviewing competencies with staff, implementing policy and procedure changes, monitoring work to ensure quality and service standards are met, completing performance appraisals, conducting staff meetings, implementing performance improvement initiatives, and other duties as assigned. The supervisor also serves as on-call/ back-up support for other Patient Access functions as needed (including alternating weekends for ER Registration/Inpatient Admissions) and may fulfill or back up other Patient Access functions, including scheduling, admissions, and ER registration, based on operational need.

Requirements

• High School Diploma or equivalent

Nice To Haves

• 1-3 years’ experience in Patient Access, registration, scheduling, admissions, authorizations, or revenue cycle operations preferred.
• 2 year / Associate Degree preferred

Responsibilities

• Oversees the accuracy and performance of registration, admissions, patient estimates, and authorization processes.
• Monitors registration-related errors and denial trends.
• Performs daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes.
• Supports daily operations of Patient Access functions, including workforce and work queue management.
• Trains employees and conducts re-training sessions.
• Reviews competencies with staff.
• Implements policy and procedure changes.
• Monitors work to ensure quality and service standards are met.
• Completes performance appraisals.
• Conducts staff meetings.
• Implements performance improvement initiatives.
• Serves as on-call/ back-up support for other Patient Access functions as needed (including alternating weekends for ER Registration/Inpatient Admissions).
• May fulfill or back up other Patient Access functions, including scheduling, admissions, and ER registration, based on operational need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED