Patient Access Sr Associate - Full Time Nights - Emergency Department

Nebraska Medicine•Omaha, NE

3d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. This role involves greeting and supporting patients at the front desk or bedside in the Emergency Department, completing pre-registration or pre-admission steps, registering/admitting patients and verifying insurance information, collecting copays and point-of-service payments, and escorting or directing patients and families to care areas. The position requires ensuring accurate, timely, and compassionate service in a high-acuity environment. It is a fast-paced, high-pressure setting with face-to-face and bedside registration, frequent exposure to urgent medical situations and visible injuries, and 24/7 department coverage with rotating shifts, including nights, weekends, and holidays. Strong safety protocols and team support are always in place.

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department), must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023, or later).

Nice To Haves

Experience in healthcare, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in healthcare revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Greet and support patients at the front desk or bedside in the Emergency Department
Complete pre-registration or pre-admission steps
Register/admit patients and verify insurance information
Collect copays and point-of-service payments
Escort or direct patients and families to care areas
Ensure accurate, timely, and compassionate service in a high-acuity environment
Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/preadmission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department.
Face to face and bedside patient contact required.