Patient Access Supervisor- Emergency Department

Baptist Health Care•Pensacola, FL

7d•Hybrid

About The Position

The Patient Access Supervisor for BHC emergency room departments is to provide superior quality, competitive value, outstanding customer service, and ensure the most efficient processes are followed to meet regulatory requirements and to meet industry standards for Access; as well as meeting goals established by Baptist Health Care. The supervisor will travel between both the Baptist and Gulf Breeze campuses supporting the emergency registration representatives. They will ensure daily cash logs and deposits are created in line with corporate policy. As a supervisor responsibilities will include hiring, training, and coaching registration representatives. The Emergency Services Access supervisor will ensure those daily processes are carried out as defined by corporate leadership and management with the team. The supervisor is responsible to follow all registration and admitting policies and procedures. This position acts as a resource in providing all customers with the highest level of service. The supervisor enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services. Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse [https://info.flclearinghouse.com/].

Requirements

Supervisory experience including hiring, training, and coaching.
Knowledge of registration and admitting policies and procedures.
Ability to travel between Baptist and Gulf Breeze campuses.
Ability to ensure daily cash logs and deposits are created in line with corporate policy.
Ability to provide excellent customer service.
Ability to enhance the hospital experience for patients, families, and visitors.

Responsibilities

Provide superior quality, competitive value, and outstanding customer service.
Ensure efficient processes are followed to meet regulatory requirements and industry standards for Access.
Meet goals established by Baptist Health Care.
Travel between Baptist and Gulf Breeze campuses supporting emergency registration representatives.
Ensure daily cash logs and deposits are created in line with corporate policy.
Hire, train, and coach registration representatives.
Ensure daily processes are carried out as defined by corporate leadership and management.
Follow all registration and admitting policies and procedures.
Act as a resource in providing customers with the highest level of service.
Enhance the hospital experience for patients, families, and visitors by providing appropriate hospitality and concierge services.