Patient Access Specialty Scheduler

OSF HealthCare • Peoria, IL

4d • Onsite

About The Position

This position will be located at the Cancer Institute and SFMC Main Campus, supporting a Medical Oncology clinic offices. The scope of work will include registration, scheduling, referral work, reminder phone calls and collaboration with the clinical team caring for patients with complex care needs. The Patient Access Specialty Scheduler performs standard Patient Access functions and specializes in a variety of complex tasks in a location deemed as a specialty area. Demonstrates a high level of initiative and critical thinking skills to successfully solve problems without supervisory assistance or approval. Plays a crucial role in coordinating patients’ appointments within the Oncology Clinic. Understands complex treatment regimens to ensure correct timing and duration of appointments including consultations, follow ups, infusions/chemo treatment, scans, labs, imaging and biopsies. Collaborates through interactions among physicians’ nurses, patients and other facilities to ensure well-coordinated, timely care for patients. Understands the Revenue Cycle and the importance of securing financial resources to maximize reimbursement to the Health System. Possesses excellent patient service skills creating an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. Respects the confidentiality rights of patients, employees, and guests by adhering to and explaining guidelines as outlined by Compliance. Lastly, demonstrates an understanding of “need to know” with respect to confidential and private information.

Requirements

• High School Diploma/ GED
• 2 years' experience in a call center, healthcare, and/or public health setting OR associate degree and one year of customer service relations experience
• Healthcare Financial Management Associates Certified Revenue Cycle Representative (HFMA CRCR) certification within 12 months of hire
• Excellent interpersonal and communication skills
• Solid computer skills, including proficiency with Microsoft software
• Strong analytical and problem-solving skills, with the ability to be detail oriented
• Knowledge of medical terminology
• Advanced knowledge of terminology used by insurance and managed care health plans including, CPT4, ICD9/10, HCPCS, and modifiers

Nice To Haves

• Experience with key OSF applications (EPIC, MS Teams)

Responsibilities

• Registration
• Scheduling
• Referral work
• Reminder phone calls
• Collaboration with the clinical team
• Coordinating patients’ appointments within the Oncology Clinic
• Understanding complex treatment regimens to ensure correct timing and duration of appointments including consultations, follow ups, infusions/chemo treatment, scans, labs, imaging and biopsies
• Collaborating through interactions among physicians’ nurses, patients and other facilities to ensure well-coordinated, timely care for patients
• Understanding the Revenue Cycle and the importance of securing financial resources to maximize reimbursement to the Health System
• Creating an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person
• Respecting the confidentiality rights of patients, employees, and guests by adhering to and explaining guidelines as outlined by Compliance
• Demonstrating an understanding of “need to know” with respect to confidential and private information

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED