Patient Access Specialist (Seasonal Contract-to-Hire)
About The Position
As a Patient Access Specialist I, you assist patient members in obtaining critical medications. You act as their advocate, guiding them through prescription processes and helping them access medications cost-effectively and promptly. You serve as a key link between patient members, healthcare providers, physicians, and pharmacies. This is a seasonal contract position, with the possibility of conversion to full-time employment after six months based on performance and business needs. Candidates must be based locally in Plano, Texas. After four weeks of onsite onboarding, the role may allow working from home four days per week based on performance. Full attendance is required during training.
Requirements
- High school diploma, GED, or equivalent.
- At least 2 years of healthcare or pharmacy experience in customer service or support.
- Proficiency with Windows PCs and Microsoft Office.
- Excellent verbal and written communication skills, including the ability to present complex information clearly to patients, pharmacies, and providers.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to organize and prioritize multiple deadlines, work independently, identify problems, and work through them.
- A high degree of empathy and passion for helping patients.
- Must be based locally in Plano, Texas.
- Must have 100% attendance during the training period.
Nice To Haves
- Customer support or call center experience.
Responsibilities
- Educate patient members about their pharmacy benefits and help them source medications through various programs.
- Assist members, providers, and pharmacies through outbound phone calls, email, and other appropriate communication channels.
- Conduct outbound calls and assist patient members with enrollment in drug savings programs.
- Coordinate enrollment in cost-savings programs with patient members, physicians, and pharmacies.
- Resolve each call accurately and compassionately, meet quality requirements, and provide an outstanding patient experience.
- Maintain detailed documentation and follow up on each call.
- Provide empathetic support to patients by phone, email, and other channels.
- Manage a caseload and prioritize multiple cases simultaneously.
Benefits
- Competitive pay of $23 per hour.
- Medical, pharmacy, dental, and vision benefits.
- Well-stocked kitchen in office locations.
- Professional development and training opportunities.
- Time-off programs.
- Mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k).
- The role may be eligible for bonuses, commissions, or equity.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
