Patient Access Specialist - Orthopedics and Sports Medicine
About The Position
Inova Orthopedics and Sports Medicine is seeking a Patient Access Specialist for its Inova Center for Personalized Health location in Fairfax, Virginia. The role also floats to the Prosperity/Arlington Boulevard location. The Patient Access Specialist manages complex patient access workflows, including multi-department scheduling, insurance coordination, and documentation validation, navigating multiple systems to support accurate data and timely service. The position works full-time, Monday through Friday, from 7:30 a.m. to 4:00 p.m. The successful candidate has a high school diploma or GED and at least one year of patient access experience. Bilingual English/Spanish skills are preferred but not required.
Requirements
- High school diploma or GED.
- At least 1 year of patient access experience.
Nice To Haves
- Bilingual English/Spanish skills are preferred but not required.
Responsibilities
- Manage complex patient intake, registration, and documentation cases; resolve errors, confirm authorizations, and validate and index documents.
- Prepare schedules, track records, and navigate multiple administrative and technology systems.
- Coordinate documentation and follow up on case-related tasks.
- Assess insurance coverage and initiate financial assistance.
- Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
- Resolve moderate patient concerns and track follow-ups with patients.
- Educate patients about kiosks and report kiosk usage trends.
- Coordinate with departments, tailor patient communications, and support patients.
- Validate insurance and track referral status.
- Schedule specialty visits and coordinate patient preparation.
- Coordinate transportation for patients with special needs.
- Resolve minor chart issues and assist with release of information.
- Provide documentation to utilization review teams.
- Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Inova matches the first 5% of eligible retirement contributions, starting on the first day.
- Up to $5,250 per year in education assistance.
- Up to $10,000 in student loan assistance.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
- Paid time off.
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
