Patient Access Specialist, Full-Time

DERMATOLOGY CONSULTANTS PA • Woodbury, MN

1d • Hybrid

About The Position

Dermatology Consultants, a multi-year recipient of the Star Tribune Top Workplace award and celebrating 77 years of community care, is a thriving private dermatology practice with 23 providers across four East Metro clinic locations. The Patient Access Specialist is responsible for making appointments for patients following Dermatology Consultants’ procedures. This role involves assisting patients via telephone, scheduling appointments, gathering accurate demographic and insurance information, and registering patients. This position offers flexibility with remote or hybrid work options.

Requirements

• HS Diploma or equivalent
• 1-2 years’ experience in scheduling or reception in a healthcare setting
• Experience scheduling appointments, registering patients, and obtaining/verifying insurance information
• Ability to communicate calmly and clearly with patients and others on the phone
• Ability to occasionally travel to four East Metro clinic locations as a float medical receptionist
• Knowledge of customer service principles and techniques
• Ability to navigate computerized scheduling system (Cerner) and to operate standard office equipment including multi-line telephone, computer and fax machine
• Knowledge of insurance preferred

Responsibilities

• Provide patient-centered customer service, using a multi-line telephone in a pleasant manner
• Schedule patient appointments using the computerized scheduling system (Cerner) which best meet the needs of the patient in adherence with our physicians’ schedule and availability
• Register patients, verify and update patient data, prepare necessary confirmation letters, welcome packets and forms to send to patients
• Verify insurance eligibility
• Reschedule and cancel appointments as needed
• Occasionally work as a Float Medical Receptionist at the Front Desk in any of the four clinic locations
• Maintain strict confidentiality of patient health information
• Other clerical duties as assigned such as online appointment requests, scheduling interpreters, patient portal invitations and referrals

Benefits

• Competitive Salary
• holiday bonus eligibility
• No Evenings or Weekends
• Generous Company-funded 401K and Profit Sharing
• Discounts on Cosmetic Services (including Botox, laser hair removal, facials and more)
• Free Parking
• Paid Time Off and Paid Holidays
• Company-sponsored Wellness program
• Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Accident, HSA, FSA, Legal, tuition reimbursement, uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees