Patient Access Specialist

McKesson•Cary, NC

About The Position

The Patient Access Specialist at Biologics, Inc. plays a crucial role in ensuring a seamless and positive experience for patients accessing our specialized biologic therapies. This position is responsible for managing the administrative and logistical aspects of patient intake, insurance verification, and scheduling.

Requirements

High School Diploma or equivalent required
2+ years of experience in patient access, medical front office, insurance verification, or a similar healthcare administrative role.
Proficiency in using electronic health record (EHR) systems and other healthcare-specific software.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely.
Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Demonstrated ability to work independently and as part of a team in a fast-paced environment.
Strong customer service orientation with a compassionate and patient-focused approach.
Knowledge of HIPAA regulations and patient privacy guidelines.

Nice To Haves

Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred.
Strong understanding of medical terminology, particularly related to specialty medications or biologics, is highly desirable.

Responsibilities

Serve as the primary point of contact for new and existing patients, guiding them through the access process for biologic medications.
Verify patient insurance eligibility, benefits, and prior authorization requirements for prescribed biologic therapies.
Educate patients on their insurance benefits, potential out-of-pocket costs, and available financial assistance programs.
Collect and accurately enter patient demographic, insurance, and medical information into the electronic health record (EHR) system.
Communicate effectively with internal stakeholders, including physicians, nurses, and billing specialists, to ensure coordinated patient care.
Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
Resolve patient inquiries and concerns regarding access to care, insurance, and appointments in a professional and empathetic manner.
Identify and implement process improvements to enhance patient access efficiency and satisfaction.