Patient Access Specialist (Fetal Care Center - Fairfax)

Inova Health System • Falls Church, VA

1d • $20 - $33

About The Position

Inova Health is seeking a dedicated Patient Access Specialist to join the Fetal Care Center team. This is a full-time, day-shift position scheduled Monday through Friday. The role supports patient access and care coordination through intake, registration, documentation, scheduling, insurance-related processes, financial counseling, and patient communication. The specialist also coordinates with internal departments and supports compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Requirements

• High school diploma or equivalent.
• At least 1 year of patient access experience.

Responsibilities

• Manage complex patient intake and registration cases, resolve errors, confirm authorizations, and validate and index documents.
• Prepare schedules, track records, and navigate multiple systems efficiently.
• Coordinate documentation and follow up on case-related tasks.
• Assess coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups with patients.
• Educate patients on kiosks and report usage trends.
• Coordinate with departments, tailor messaging, and support patients.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate patient preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information (ROI).
• Provide documentation to utilization review (UR) teams.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year, at no cost, for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED