Patient Access Specialist - Switchboard -Scheduling
About The Position
The Patient Access Specialist (PAS) serves as the first point of contact for patients and plays a vital role in providing seamless, patient-centered access to services throughout St. Peter's Health Medical Group and the Regional Medical Center. This position is responsible for patient registration, scheduling, insurance verification, referrals, authorizations, and collecting accurate demographic and financial information to support timely reimbursement and an exceptional patient experience. The PAS works closely with patients, providers, care teams, and external offices to coordinate appointments, maintain clinic flow, and ensure schedules remain accurate and efficient. Strong customer service, communication, and organizational skills are essential, as the PAS provides appointment instructions, answers patient questions within scope, and serves as a liaison to promote effective communication and timely access to care.
Requirements
- Interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers.
- Impeccable personal honesty, integrity and confidentiality are essential.
- Demonstrated ability to communicate in a professional and courteous manner with customer.
- Demonstrated ability to complete assigned work effectively while experiencing multiple interruptions.
- Demonstrated ability to manage complex and multiple tasks within assigned timeframe.
- Demonstrated ability to work independently with minimal direction, performs detailed assignments, and compile information with accuracy.
Nice To Haves
- 1-2 years of hospital admissions or provider’s office experience
- Experience in customer service or scheduling departments in a healthcare setting
- Medical terminology
Responsibilities
- Patient registration
- Scheduling
- Insurance verification
- Referrals
- Authorizations
- Collecting accurate demographic and financial information
- Coordinating appointments
- Maintaining clinic flow
- Ensuring schedules remain accurate and efficient
- Providing appointment instructions
- Answering patient questions within scope
- Serving as a liaison to promote effective communication and timely access to care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
