Patient Access Specialist (Seasonal Contract-to-Hire)
About The Position
As a Patient Access Specialist I, you assist patient members in obtaining critical medications. You act as a patient advocate, helping members navigate prescriptions and access medications cost-effectively and on time. You are a key link among patient members, healthcare providers and doctors, and pharmacies. This is a seasonal contract position, with the possibility of conversion to full-time after six months based on performance and business need. The role is based locally in Plano, Texas. After four weeks of onsite onboarding, there is potential to work from home four days per week based on performance. Full attendance is required during training.
Requirements
- High school diploma, GED, or equivalent.
- At least two years of healthcare or pharmacy experience in customer service or support.
- Proficiency with Windows PC and Microsoft Office.
- Excellent verbal and written communication skills, including the ability to clearly present complex information to patients, pharmacies, and providers.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to organize competing deadlines, work independently, define problems, and work through them.
- Empathy and a strong commitment to helping patients.
- Must be based locally in Plano, Texas.
- Must attend all training sessions.
Nice To Haves
- Customer support or call center experience.
Responsibilities
- Educate patient members about pharmacy benefits and help them find needed medications through available programs.
- Assist members, providers, and pharmacies through outbound phone calls, email, and other appropriate communication channels.
- Make outbound calls and help patient members enroll in drug savings programs.
- Coordinate enrollment in cost-saving programs with patient members, physicians, and pharmacies.
- Resolve each call accurately and compassionately, meet quality requirements, and provide an outstanding patient experience.
- Maintain detailed documentation and follow up on each call.
- Provide empathetic patient support by phone, email, and other channels.
- Manage a caseload and prioritize multiple cases and requests effectively.
Benefits
- Competitive pay of $23 per hour.
- Potential full-time employment conversion after six months, based on performance and business need.
- Medical insurance.
- Pharmacy benefits.
- Dental insurance.
- Vision insurance.
- Mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k).
- Time-off programs.
- Professional development and training opportunities.
- Well-stocked kitchen at office locations.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
