Patient Access Specialist - Full-time Night shift

Baptist Neighborhood Hospital•San Antonio, TX

21h

About The Position

The Patient Access Specialist serves as a liaison between patients and families, payers, Patient Financial Services, and other healthcare team members. The role supports patient tracking and billing by obtaining and verifying accurate demographic information, financially securing accounts, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. The position is at a 10-bed Emergency Department in Converse and is scheduled for a full-time night shift from 7 p.m. to 7 a.m.

Requirements

High school diploma or GED.
At least 1 year of patient registration and insurance verification experience in a healthcare setting.
Knowledge of insurance plans such as HMO, PPO, POS, Medicare, and Medicaid, and of payers.
Basic understanding of medical terminology.
Excellent customer service skills.
Fluency in English, including written and oral communication.

Nice To Haves

2 years of patient registration and insurance verification experience in a healthcare setting preferred.
Emergency Department registration experience strongly preferred.
Working knowledge of Microsoft Word, Excel, and Outlook strongly preferred.

Responsibilities

Comply with EMTALA, DNV, HIPAA, and other applicable hospital and government regulations for admissions and medical records.
Provide excellent customer service by meeting customer needs and building quality relationships.
Answer telephone calls professionally, record messages, and communicate them to appropriate medical staff.
Provide and obtain signatures on required forms and consents.
Obtain, verify, and enter complete and accurate demographic information for accounts.
Verify insurance benefits, confirm the correct payer and plan, and enter them into the patient accounting system.
Obtain insurance authorizations as required by individual plans.
Pursue collections at the time of service in a customer service-oriented manner.
Scan registration and clinical documentation into the system and maintain medical records.
Assist with coordinating patient transfers to other hospitals when necessary.
Respond to medical record requests from patients, physicians, and hospitals.
Maintain the cash drawer according to policy.
Maintain logs of patients, payments received, transfers, and hospital admissions.
Maintain the visitor/vendor log.
Keep facility work areas clean, including the front desk, restroom, waiting room, break area, and patient rooms when medical staff need assistance.
Receive deliveries, including mail, and forward them to appropriate departments.
Notify the appropriate contact of malfunctioning equipment or maintenance needs.
Attend required staff meetings and other company-sponsored or mandated meetings.
Assist medical staff as needed.
Perform additional duties as assigned.