Patient Access Specialist | FT Nights

Emerus•Grand Prairie, TX

About The Position

The Patient Access Specialist serves as a liaison between patients and families, payers, Patient Financial Services, and other healthcare team members. The role supports patient tracking and billing by obtaining and verifying accurate demographic information, securing payment, and collecting guarantors’ out-of-pocket responsibility to maximize hospital reimbursement. The position also helps protect patient safety by ensuring patients are properly identified and triaged upon arrival. The specialist provides customer service, handles registration and insurance verification, obtains required forms and authorizations, maintains medical records, coordinates patient transfers, responds to record requests, and manages logs and cash according to policy. The role also supports facility cleanliness, receives deliveries, reports maintenance or equipment issues, attends required meetings, and assists medical staff as needed. The position is full-time on the night shift, 7 p.m. to 7 a.m., at a 16-bed small-format hospital.

Requirements

High school diploma or GED.
Knowledge of insurance plans such as HMO, PPO, POS, Medicare, and Medicaid, and their payers.
Basic understanding of medical terminology.
Excellent customer service skills.
Fluency in English, including written and oral communication.
Fluency in both English and Spanish is required in the El Paso Market.
Pennsylvania candidates must have completed Act 33 Child Abuse History Clearance and Act 73 FBI Fingerprint Criminal History Clearance within the last five years, or obtain them before the start date.

Nice To Haves

Two years of patient registration and insurance verification experience in a healthcare setting.
Emergency Department registration experience.
Strong working knowledge of MS Office, including Word, Excel, and Outlook.

Responsibilities

Comply with EMTALA, DNV, HIPAA, and other applicable hospital and government regulations for admissions and medical records.
Provide excellent customer service by meeting customer needs and building quality relationships.
Help protect patient safety by ensuring each patient is properly identified and triaged upon arrival.
Answer telephone calls professionally, record messages, and communicate them to appropriate medical staff.
Provide and obtain signatures on required forms and consents.
Obtain, verify, and enter complete and accurate demographic information on patient accounts.
Verify insurance benefits, payers, and plans in the patient accounting system.
Obtain insurance authorizations when required by individual insurance plans.
Pursue collections at the time of service in a customer service-oriented manner.
Scan registration and clinical documentation into the system and maintain medical records.
Assist with coordinating patient transfers to other hospitals when necessary.
Respond to medical record requests from patients, physicians, and hospitals.
Maintain the cash drawer according to policy.
Maintain logs of patients, payments, transfers, hospital admissions, and visitors or vendors.
Maintain a clean facility environment, including the front desk, restroom, waiting room, break area, and patient rooms when medical staff need assistance.
Receive deliveries, including mail, and forward them to appropriate departments.
Notify the appropriate contact about malfunctioning equipment or maintenance needs.
Attend required staff meetings and other company-sponsored or mandated meetings.
Assist medical staff as needed and perform additional duties as assigned.