Patient Access Specialist FT

Ensemble Health Partners • Tallahassee, FL

2d • $17 - $18 • Onsite

About The Position

The Patient Access Representative performs admitting duties for patients receiving hospital services while meeting organizational goals, policies, and regulatory requirements. The role supports patient access operations across the organization, including accurate medical record assignment, compliance checks, patient instructions, insurance information collection, physician order processing, and excellent customer service. Staff also operate the telephone switchboard as applicable and are accountable for assigned point-of-service goals.

The position includes auditing and reporting activities to help ensure accounts are corrected and forms are complete and timely. Patient Access staff pre-register patients, make inbound and outbound calls to gather demographic and insurance information, explain financial liabilities and payment plan options, and collect point-of-service payments and past-due balances. They explain and obtain signatures for consent and other patient forms, distribute patient education documents, review insurance eligibility and enter benefit data, and screen Medicare medical necessity using ABN software.

This is an entry-level, full-time, on-site position at Tallahassee Memorial Hospital. The posted pay range is $17.00–$18.15 per hour, based on experience. CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; the company pays for the certification.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction for patients and clients.

Responsibilities

• Perform admitting duties for patients receiving hospital services.
• Assign accurate medical record numbers and complete medical necessity and compliance checks.
• Provide patient instructions, collect insurance information, and receive and process physician orders.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Provide compassionate customer service and meet assigned point-of-service goals.
• Use quality auditing and reporting systems to correct accounts; audit accounts and ensure forms are complete and timely; provide statistical data to Patient Access leadership.
• Pre-register patient accounts and make inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and payment plan options, and collect point-of-service payments and past-due balances.
• Explain general consent forms, obtain required signatures, and document the witness's name.
• Explain and distribute patient education documents and applicable consent, observation, Medicare, Tricare, and other forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support collections and billing.
• Screen medical necessity using ABN software, inform Medicare patients of possible non-payment, and distribute and document ABNs and other designated forms.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED