Patient Access Specialist Outpatient Radiology Part-Time Days

Northwestern Memorial Healthcare•Lake Forest, IL

4h•$18 - $28•Onsite

About The Position

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This role is part-time, with day shifts from 6:00 am - 2:30 pm, and includes a rotating weekend and holiday schedule.

Requirements

High School diploma or equivalent.
2-3 years customer service or medical office experience.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in computer data-entry/typing.
Excellent verbal and written communication skills.
Ability to read, write, and communicate effectively in English.
Basic Computer Skills.
Ability to type 40 wpm.
Ability to multi-task.
Customer service oriented.
Excellent organizational, time management, analytical, and problem solving skills.

Nice To Haves

Additional education.
Additional language skills.
Healthcare finance and/or healthcare insurance experience.
Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Responsibilities

Consistently practices Patients First philosophy and adheres to high standards of customer service, fostering a team atmosphere.
Responds to patient questions and concerns, and forwards extraordinary issues to Team Lead or Operations Coordinator.
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients, establishing a positive first impression.
Exceeds consumer requests and alerts management of issues or concerns that require escalation.
Correctly identifies and collects patient demographic information.
Interacts with various hospital departments and physicians offices to schedule and direct patients.
Reaches out to patients to schedule appointments.
Performs medical necessity checks and communicates options if an appointment fails.
Informs patients of any issues with securing their financial account.
Completes out-of-pocket estimations as requested.
Provides training and education as needed.
Manages work schedule efficiently, completing tasks and assignments on time.
Cross-trains between various departments to ensure coverage.
Participates in Quality Assurance reviews to ensure data integrity.
Uses effective service recovery skills to solve problems.
Utilizes department and hospital policies and procedures.
Adheres to all department policies and compliance requirements.
Avoids putting patients in financial or safety risk.
Communicates information to patients regarding physician referrals, insurance referrals, and consultations.
Collects authorization numbers in appropriate systems.
Provides a professional and constructive environment for communication across units/departments and resolves operational issues.
May attend intra/interdepartmental meetings.
Communicates customer satisfaction issues to appropriate individuals.
Demonstrates teamwork by helping co-workers.
Communicates effectively with others, respecting diverse opinions and styles.
Interacts with internal customers to provide excellent support service.
Accommodates all levels of communication ability.
Utilizes multiple online order retrieval systems to verify or print patient orders.
Verifies insurance eligibility and benefit levels through online tools or phone.
Completes accurate handoff instructions and notes in Epic.
Demonstrates ability to use all computer applications efficiently.
Runs real-time eligibility (RTE) on all patients and follows out-of-network policies.
Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.
Proactively prevents issues with patient visits by double-checking test details, preps, conflicts, time, and location.
Understands minimum data set required for registration, collects and verifies critical data, and updates the registration system.
Understands departmental and individual quality metrics.
Proactively analyzes account activity, identifies problems, and initiates resolutions.
Evaluates procedures and suggests improvements for customer service and operational efficiency.
Participates in departmental quality improvement activities.
Provides ideas and suggestions for process improvements.
Monitors registration and scheduling, including insurance verification, to ensure processing within prescribed quality standards.
Adjusts processes as needed to meet standards.
Uses organizational and unit/department resources efficiently.
Acts as a training resource for new staff and a resource for coworkers.
Understands that the schedule may change to reflect shifting business needs.
Evolves and learns as healthcare policies change.
Completes other duties assigned by manager.