Patient Access Specialist I

The Nemours Foundation • Tallahassee, FL

3d • Onsite

About The Position

Join Our Team! Are you passionate about delivering exceptional customer service in a fast-paced healthcare environment? Nemours Children's Health is seeking a dedicated Patient Access Specialist to join our Admitting Department in our Tallahassee Office. This rewarding role serves as a vital first point of contact for patients and families, ensuring a positive experience while supporting accurate registration, insurance verification, and revenue cycle processes.

Requirements

• High School Diploma or equivalent.
• Minimum of 2-3 years of medical office experience.

Nice To Haves

• Specialized training beyond high school (1-2 years preferred).
• Bilingual (English/Spanish).
• Experience with Epic electronic health record system.

Responsibilities

• Obtain, verify, and update patient demographic information.
• Complete patient check-in and check-out processes accurately and efficiently.
• Distribute clinic-specific forms and required documentation.
• Verify guardianship information and obtain insurance cards.
• Verify insurance coverage and eligibility.
• Secure authorization and referral information as needed for each encounter.
• Create and maintain patient charts within the electronic health record (EHR) system.
• Collect copays, prepayments, and outstanding patient balances.
• Assist with registration, billing, insurance, and payment inquiries.
• Support revenue cycle activities while maintaining excellent customer service standards.
• Schedule patient appointments according to departmental policies and procedures.
• Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies.
• Sort and distribute mail, medical records, and other correspondence.
• Receive delivered equipment and documents.
• Maintain a clean, organized, and professional lobby and work area.
• Participate in staff meetings, educational sessions, and ongoing training.
• Take phone messages and provide administrative support as needed.
• Perform additional duties during downtime, including attaching claims to visits and working assigned work queues.

Benefits

• As a Patient Access Specialist, you will play a critical role in supporting patient care by creating a welcoming experience and ensuring accurate registration, insurance, and financial processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED