Patient Access Specialist - Palliative Care Clinic

St. Peter's Health Regional Medical Center • Helena, MT

6h

About The Position

The Patient Access Specialist (PAS) facilitates efficient, accurate, and patient-centered access to services at St. Peter’s Health Medical Group Clinics and Regional Medical Center. The role serves as a primary point of contact for patients, providers, and care teams, providing customer service and communication throughout the patient access process.

The PAS handles patient registration and appointment scheduling; verifies demographic and insurance information; collects applicable copayments; and coordinates referrals and authorizations. The position maintains accurate electronic health records, supports patient flow, provides appointment-related instructions, and ensures timely communication among patients, clinics, and providers. Additional administrative support duties are performed as needed.

Requirements

• Demonstrated ability to communicate professionally and courteously with customers.
• Demonstrated ability to complete assigned work effectively while experiencing multiple interruptions.
• Demonstrated ability to manage complex and multiple tasks within assigned timeframes.
• Demonstrated ability to work independently with minimal direction, perform detailed assignments, and compile information accurately.
• Interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner with SPHMG/Regional Medical Center and their customers.
• Personal honesty, integrity, and confidentiality.
• High school diploma, GED, or HiSET GED is listed as preferred.

Nice To Haves

• 1–2 years of hospital admissions or provider’s office experience.
• Experience in customer service or scheduling departments in a healthcare setting.
• Medical terminology.

Responsibilities

• Register patients and schedule appointments.
• Verify patient demographic and insurance information.
• Collect applicable copayments.
• Coordinate referrals and authorizations.
• Maintain accurate electronic health records.
• Support efficient patient flow.
• Provide appointment-related instructions.
• Ensure timely communication between patients, clinics, and providers.
• Perform additional administrative support duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED