Patient Access Specialist - Admitting (Full-Time)

Billings Clinic•Billings, MT

About The Position

Patient Access Specialists in the hospital setting initiate the revenue cycle, ensure accurate patient data, and facilitate a seamless registration experience. The role supports hospital entry points including the Emergency Department, pre-admission testing, inpatient and outpatient admitting, the psychiatric center, endoscopy, reference lab, and discharge areas. The specialist performs registration, insurance verification, appointment scheduling, and payment collection in a high-volume, dynamic environment that requires professionalism, adaptability, and confidentiality.

Requirements

One year of customer service experience; healthcare experience is preferred, or an equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities.
High school diploma or equivalent preferred.
Some college or healthcare-focused coursework, such as medical terminology or medical office practices, preferred.

Nice To Haves

Healthcare customer service experience.
Some college or healthcare-focused coursework, such as medical terminology or medical office practices.

Responsibilities

Greet and register patients in person and at bedside, including in the Emergency Department, with accuracy, professionalism, and empathy.
Collect and verify demographic, insurance, and financial data in compliance with HIPAA and hospital policy.
Perform pre-registration for scheduled procedures and admissions, verifying that required data is available in advance.
Schedule appointments or coordinate workflows for endoscopy, pre-admission testing lab, and other ancillary services according to provider protocols.
Educate patients about the Notice of Privacy Practices, Patient Rights, and Conditions of Admission, and obtain signatures as required.
Collect payments, including co-pays and deposits; reconcile cash drawers and follow daily cash-balancing protocols.
Use electronic systems, including Cerner, insurance portals, and financial clearance tools, to complete workflows.
Support departmental flow and patient satisfaction through timely, courteous communication and proactive service recovery.
Maintain accurate chart flow and handle documents according to health information management and regulatory standards.
Participate in quality and safety initiatives and support the department during disaster recovery or system downtimes.
Perform other duties as assigned or needed to support hospital access operations and patient care.
Model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations.
Meet mandatory organizational and departmental requirements and maintain competency in applicable organizational, departmental, and outside-agency standards related to the environment, employee and patient safety, or job performance.