Patient Access Specialist III- Practice Operations- Remote Opportunity
University of Maryland Emergency Medicine•Baltimore, MD
•$44,200 - $66,400•Remote
About The Position
Responds to a high volume of appointment requests, including telephone calls, emails, work queues, and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration, and serve as escalation point for questions from Specialists I and II and complex scheduling requests.
Requirements
- Minimum 3 years of medical office or call center experience
- Strong computer skills (specific programs as deemed by department)
- Strong customer service and phone etiquette skills
- Accurate data entry skills
Nice To Haves
- High school diploma or general education degree (GED) preferred
Responsibilities
- Respond to a high volume of appointment requests via telephone, email, work queues, and other electronic messages.
- Schedule medical exams, procedures, and tests.
- Perform demographic collection and insurance registration.
- Serve as an escalation point for questions from Specialists I and II.
- Handle complex scheduling requests.
Benefits
- Total rewards package that supports our employees' health, life, career and retirement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
