Hybrid/Remote Patient Access Specialist

Catalyst Physician Group•Arlington, TX

3d•$17 - $19•Hybrid

About The Position

The Patient Access Specialist at Village Health Partners (now a part of Catalyst Physician Group) will handle inbound and outbound patient communications via online chats, text messaging, emails, faxes, and phones. The ideal candidate will be well-versed in utilizing advanced technologies to process these communications in a professional, efficient manner. We're a purpose-driven organization, passionate about making a positive impact on the lives of our patients and providers. Join us and be part of a rapidly growing team that's truly making a difference!

Requirements

High school diploma or equivalent
1-2 years of related experience in a medical office or healthcare setting
Experience using medical EMR systems
Excellent customers service and communication skills
Work efficiently and effectively in a fast-paced environment utilizing advanced communication technologies
Knowledge of HIPAA rules and regulations

Nice To Haves

Experience in a Primary Care office setting
Athena EMR experience

Responsibilities

Manage online service accounts including Healow, ZocDoc, patient portal, and webchat
Appointment scheduling, demographic updates, and routing messages to appropriate team members
Manage email requests from proxy accounts
Troubleshoot portal issues
Verify and update patient insurance information
Empathize with and coach patients in navigating the healthcare system
Meet performance metrics and service level criteria
Identify special needs and take proper steps to ensure patient concerns are addressed appropriately
Work well with a diverse group of professionals in a team environment
Proactively identify opportunities for improvement in work processes and/or setting.
Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates.
Follow all clinical safety protocols and infection control procedures