Patient Access Specialist II- Practice Operations- Remote Opportunity

University of Maryland Emergency Medicine•Baltimore, MD

3d•$39,500 - $59,300•Remote

About The Position

Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration.

Requirements

Minimum 2 years of experience in customer service, patient access, healthcare administration, or related service-oriented role.
Entry level computer skills (specific programs as deemed by department).
Strong customer service and phone etiquette skills.
Demonstrated ability to handle complex customer interactions and resolve concerns independently.
Excellent verbal and written communication skills.
Ability to demonstrate empathy, professionalism, patience, and active listening.
Proven ability to manage competing priorities while maintaining accuracy and service excellence.
Strong critical thinking and problem-solving skills.
Experience navigating multiple computer applications and systems simultaneously.
Ability to learn new systems, workflows, and processes.

Nice To Haves

High school diploma or general education degree (GED) preferred.
Experience in a healthcare setting preferred.
Experience managing multiple priorities in a fast-paced environment preferred.
Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes.
Experience mentoring or supporting new team members.

Responsibilities

Respond to a high volume of appointment requests via telephone, email, work queues, and other electronic messages.
Schedule appropriate medical exams, procedures, and tests.
Perform demographic collection and insurance registration.