Patient Access Specialist II- Practice Operations- Remote Opportunity

University of Maryland Faculty Physicians•Baltimore, MD

2d•Remote

About The Position

Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration.

Requirements

High school diploma or general education degree (GED) preferred
Minimum 2 years of experience in customer service, patient access, healthcare administration, or related service-oriented role
Entry level computer skills
Strong customer service and phone etiquette skills
Demonstrated ability to handle complex customer interactions and resolve concerns independently
Excellent verbal and written communication skills
Ability to demonstrate empathy, professionalism, patience, and active listening
Proven ability to manage competing priorities while maintaining accuracy and service excellence
Strong critical thinking and problem-solving skills
Experience navigating multiple computer applications and systems simultaneously
Ability to learn new systems, workflows, and processes

Nice To Haves

Experience in a healthcare setting preferred
Experience managing multiple priorities in a fast-paced environment preferred
Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes
Experience mentoring or supporting new team members

Responsibilities

Respond to a high volume of appointment requests via telephone calls, emails, work queues, and other electronic messages.
Schedule appropriate medical exams, procedures, and tests.
Perform demographic collection and insurance registration.