Patient Access Specialist I PART-TIME (Admitting, Winter Garden)

Nemours Children's Health•Winter Garden, FL

8d•Onsite

About The Position

Nemours is seeking a part-time Patient Access Specialist I to join the Nemours Children's Health team in Winter Garden, Florida. This position provides exemplary service in accordance with Nemours Standards of Behaviors and performs accurate patient registration. The specialist verifies insurance benefits, determines financial responsibility, and creates good faith estimates when applicable. They verify and update patient demographics, insurance information, primary care and referral physician information, and pharmacy preferences as required for each encounter. They explain essential and legal forms and collect patient responsibility or outstanding balances at the time of service. The role supports admitting and registration workflows, including bedside admissions and pre-registration when assigned. It requires attention to financial assessments, eligibility, benefits, account resolution, and end-of-day cash and receipt balancing. The specialist works with clinical partners and other Patient Financial Services functions, maintains confidentiality, follows applicable regulations and policies, and completes training and meetings as scheduled. The schedule is Monday through Friday, 7:30 AM to 5:00 PM, with flexibility based on business needs. Travel to other locations is required.

Requirements

High school diploma required.
Travel to other locations required.
Healthcare experience preferred.
Customer service experience preferred.
Medical office or call center experience.

Nice To Haves

Healthcare experience.
Customer service experience.

Responsibilities

Provide exemplary service in accordance with Nemours Standards of Behaviors.
Perform patient registration accurately and verify or update demographics, insurance information, PCP and/or referral physician, and pharmacy preference as required for each encounter.
Verify insurance benefits and determine financial responsibility; create a good faith estimate when applicable.
Explain essential and legal forms for each service type and collect patient responsibility or outstanding balances at the time of service.
Ensure financial assessments, eligibility, and benefits are accurate.
Adhere to collection standards and end-of-day business processing standards, including verifying cash analysis and receipt balances.
Identify patients properly, secure required forms, and comply with regulatory requirements and Nemours Children's Health policies.
Register bedside admissions using a workstation on wheels or downtime process when necessary, and perform pre-registration workflow when assigned.
Protect confidential patient information in accordance with HIPAA privacy rules and use discretion when discussing it.
Resolve patient accounts according to departmental standards, including clearing assigned Workqueues.
Cross-cover registration functions to support the Patient Financial Services department as needed.
Follow applicable local, state, and federal regulations and accrediting-body requirements.
Maintain close working relationships with clinical partners and communicate clearly and respectfully across clinical, ancillary, and patient access departments.
Complete mandatory training and education on time, participate in scheduled huddles and department meetings, meet attendance requirements, and maintain schedule flexibility as required.
Manage time and attendance effectively to limit unauthorized overtime.
Cross-train with the Emergency Room.
Perform other duties as assigned by a supervisor or manager.